Shipping policy

Thank you for shopping with KASANDRA MURO. As a provider of pet products, we are committed to delivering your order accurately, in good condition, and within a reasonable timeframe.

I. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays.

II. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times: Standard Shipping: 7-15 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays.

III. Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipment confirmation with tracking information. Tracking details typically become available within 24-48 hours after shipment.

IV. Incorrect Address Disclaimer
Please ensure that your shipping address is accurate and complete at checkout. KASANDRA MURO is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply.

V. Lost or Damaged Packages

Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date.

Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We will review the situation and work to resolve the issue as quickly as possible.

VI. Pet Product Care and Usage Notice
Pet products should be used and maintained according to the care instructions provided with each product. KASANDRA MURO is not responsible for damage caused by improper use, cleaning, alteration, or misuse of the products.

VII. International Shipping and Customs Notice
For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

VIII. Contact Information
If you have any questions regarding this Shipping Policy, please contact us:

Trade Name: KASANDRA MURO

Phone Number: +1 332-906-6957

Email: info@kmpetdesign.shop

Physical Address: 2508 Bruce St, Fort Worth, TX 76111, USA